At SkinScience, we strive to provide all clients with the best service possible and value your time as much as we value ours. In order to ensure fairness and efficiency for both our staff and clients, we have implemented the following policy for clients with multiple missed appointments, no-shows, or past due balances:
1. Missed Appointments and No-Shows
Clients who have missed failed to provide at least 48 hours’ notice for cancellations or have missed an appointment without notice (No Show) will be required to pay for future appointments in full at the time of booking. This policy is in place to prevent last-minute cancellations or missed appointments that disrupt the schedule for other clients and staff.
2. Past Due Balances
Clients with an outstanding balance that has been overdue for 7 days or more will also be required to pay in advance for all future services. Outstanding balances must be cleared before scheduling additional appointments.
3. Prepayment Terms
Once a client falls under this policy:
- Full payment for services must be made at the time of booking.
- Prepaid amounts are non-refundable if the client misses the appointment or fails to provide adequate notice for cancellations.
- If the client arrives on time and receives the scheduled service, the prepayment will be applied to that session.
4. How to Avoid Prepayment Requirements
- Clients who consistently attend scheduled appointments and settle balances promptly will be removed from the upfront payment requirement after three consecutive appointments without any issues.
- Clients who maintain a zero balance and comply with our cancellation policies for **three months** will no longer be subject to this policy.
We value your understanding and cooperation in helping us provide timely and quality services for all clients.
